FAQ

Q1: How do I order on the website?
A1: Odering on  ralphlaurenoutletuks.com is easy and safe.Once you have found the item you would like to purchase,pls see how to order detail. Your order will not be placed until the very end of the checkout process, when you will be asked for your credit card information.  

Q2: Do you ship your merchandise worldwide?
A2:Yes, we will send our merchandise worldwide by international express mail, and it usually takes about one week to delivery.
 
Q3:what kind of payment method accept? 
A3:Valid Credit Cards (Visa, MasterCard,Jcb),Paying with your credit card on this website is fast, secure and reliable. Our fraud prevention policies are very strict and successful.Pls see detail of Payment

Q4:Is it safe to use my credit card? 
A4:Our payment system use the world's leading certification center version of the SSL Certificate (128 bit),so we guarantee that any transaction you make on this website will be 100% safe. 

Q5: What kind of currency do you accept? 
A5: At present, we accept EUR.USD.GBD. 

Q6:What should I do if I am getting an error when I pay with my credit card? 
A6:May be the website or you card problem,we suggest u to go back and try to order once again,and make sure enough money to pay for your order

Q7: How long will it take for my order to be processed and delivered? 
A7: Once you have submitted the order, it will normally take 1-2 working days for us to process the order and please allow 5-7 working days for delivery via Express Mail, we do not offer overnight shipping at present.

Q8: How much shipping will be charged for each order and how can I track my parcel online?
A8: The tracking information will be sent by email once the items have been shipped. The shipping of the  items is online traceable.
   
Q9: What should I do if my order never arrived?
A9: If your haven’t get our item in our usual shipping time(Shipping Policy),Pls Feel free to contact customer service for assistance. 
 

Q10: What should I do if the items were damaged upon receipt? 
A10: You need to inform us immediately upon receipt of shipment. Once you noted the product was damaged during shipment, we may require the item to be sent back to us or have the picture of the damaged item to be reviewed before we send out a new replacement or issue a refund.

Q11: When will my credit appear on my account? 
A11: Credits usually take 5-7 business days from the time we receive your items.
  
Q12:What After-sales service do you offer? 
A12:If the goods have quality problems, please upload pictures of evidence, we verified unconditional return policy. If it is due to objective reasons, such as color, sizes , style, etc, we can't accept to be returned.